Skills

  • PC hardware/software installation, troubleshooting, and configuration and imaging
  • LAN/WAN networking
  • Software installation & troubleshooting
  • Root cause analysis
  • Windows XP/Vista/7/8/10
  • Software: Microsoft Office 2003/2007/2010/2013/2016/O365 including Word, Excel, PowerPoint, Outlook, Visio, Project
  • Hardware: Lenovo/Dell/HP Desktop, laptops, terminals. Microsoft Surface. Apple / Android cell phones / tablets, Motorola handheld scanners.
  • Light web development (WordPress, HTML, PHP)

Software Experience

  • Microsoft System Center Configuration Manager (initial design, setup, and management) for operating system deployment, workstation & server patching, software deployment.
  • IBM BigFix (management, workstation & server patching, software deployment, operating system deployment)
  • Cyberark Endpoint Privilege Manager (setup and management)
  • Bomgar Remote Support (setup and management)
  • Microsoft Windows 7 and Windows 10 deployment and imaging
  • Microsoft Office 365 user administration
  • Microsoft Office 2003-2016, Office 365
  • Microsoft Bitlocker endpoint encryption
  • Microsoft Active Directory management
  • Microsoft Group Policy creation and management
  • VMware and Hyper-V virtual machine creation
  • Batch and PowerShell scripting

Certifications

ccna Cisco Systems, Inc
CCENT – Cisco Certified Entry Networking Technician (2011 – 2015)
CCNA – Cisco Certified Network Associate (2011 – 2015)

The Cisco Certified Network Associate (CCNA) validates the ability to install, operate and troubleshoot a medium-size routed and switched networks, including network security. With a CCNA, a network professional demonstrates the skills required for network support positions.
A+ CompTIA
A+ Certification (2010 – 2015)

The CompTIA A+ certification covers the fundamentals of computer technology, installation and configuration of PCs, laptops and related hardware, basic networking, as well as configuring common features (e.g. network connectivity and email) for mobile operating systems Android and Apple iOS.
mos Microsoft
Microsoft Office Specialist Certification (2013 – Present)

The Microsoft Office Specialist Certification demonstrates the knowledge, skills, and abilities to productively use Microsoft Office. The MOS certification enables you to tap the full features and functionality of the Microsoft Office system, resulting in heightened levels of individual performance, confidence, and differentiation.