Education & Work Experience

Education

Ashland UniversityAshland University, Ashland Ohio
Bachelor of Science in Business Administration
Major: Information Systems Minor: Marketing		 Graduation: December 2014
GPA: 3.5
cvccCuyahoga Valley Career Center, Brecksville, OH
Cisco Computer Networking Academy
Specialization in Computer Networking and Computer Technology		 Graduation: May 2011
GPA: 4.0

Work Experience

Babcock & Wilcox
IT Operations Analyst

  • Provide in person and remote technical support to users in a corporate office environment.
  • Build and test software packages for deployment via IBM BigFix and Microsoft System Center Configuration Manager.
  • Serve as the technical lead for several internal projects, including a Windows 7 to Windows 10 upgrade, IBM Bigfix to Microsoft System Center Configuration Manager migration, and implementation of new remote access software.
  • Supervise privileged system access with endpoint privilege management software, making changes as necessary.
 August 2017 - Present
Associated Materials Inc.
PC Technician

  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, operating system, networked peripheral devices, and networking hardware products.
  • Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
  • Recommend, schedule, and perform PC, hardware, operating system and peripheral equipment improvements, upgrades, and repairs.
 December 2014 - August 2017
Compass 432x167 02_21_2012-2 Compass Computer Group
Service Technician

  • Install and repair computer networks, printers, servers, desktops and communications equipment in a Windows environment
  • Perform on-site troubleshooting support and resolution for emergency and non-emergency problems
  • Provide proactive customer service to clients
 May 2011 - Aug 2014
info_tech Ashland University Office of Information Technology
Tech Support Assistant, Client Support, Audio / Visual

  • Communicate knowledge to clients over the phone and in person.
  • Setup laptops, data/video projectors and other AV/Multimedia equipment
  • Respond to critical service tickets, individually or with a technician.
  • Client support
 August 2012 – December 2014