Work Experience
 | Senior IT Systems Engineer, Leaf Home (May 2022 – Present) Manage and administer multiple clustered Hyper-V environments and virtual machines. Developed PowerShell scripts for automation and efficiency. Serve as technical lead for the implementation of internal IT projects and initiatives. Design, document, and implement Microsoft System Center Configuration Manager (SCCM/MECM) Migrate 3 Active Directory forests into a single forest | |
 | Senior Technical Engineer, Joann Stores (December 2021 – May 2022) Managed and administered a highly distributed, highly available Hyper-V environment. Developed PowerShell scripting to automate daily maintenance, environment health checks, and validate configurations. Contributed to effort to replace the POS systems at retail locations, including virtual servers, registers, and peripherals. Managed a distributed deployment of Remote Desktop Services / thin clients for access to compute resources. Created and maintained complex SCCM task sequences for the imaging of registers and installation of POS software. | |
| |  | IT Systems Engineer II, Leaf Home (November 2019 – December 2021) Manage and administer multiple clustered Hyper-V environments and virtual machines. Developed PowerShell scripts for automation and efficiency. Serve as technical lead for the implementation of internal IT projects and initiatives. Design, document, and implement Microsoft System Center Configuration Manager (SCCM/MECM) Migrate 3 Active Directory forests into a single forest |
 | | Systems Administrator, Software Answers / Frontline Education Manage Microsoft Windows server environments for active directory, file, print and application servers. Administer ManageEngine Desktop Central for asset tracking, software deployment, and image deployment. Oversee Veeam backup solution to ensure proper backup strategies for data retention and disaster recovery. Manage user, group, and permission changes within Microsoft Active Directory. |
 | IT Operations Analyst, Babcock & Wilcox Provide in person and remote technical support to users in a corporate office environment. Build and test software packages for deployment via IBM BigFix and Microsoft System Center Configuration Manager. Serve as the technical lead for several internal projects, including a Windows 7 to Windows 10 upgrade, IBM Bigfix to Microsoft System Center Configuration Manager migration, and implementation of new remote access software. +Supervise privileged system access with endpoint privilege management software, making changes as necessary. | |
 | PC Technician, Associated Materials Inc. Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, operating system, networked peripheral devices, and networking hardware products. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. Recommend, schedule, and perform PC, hardware, operating system and peripheral equipment improvements, upgrades, and repairs. | |
 | | Service Technician, Compass Computer Group Install and repair computer networks, printers, servers, desktops and communications equipment in a Windows environment Perform on-site troubleshooting support and resolution for emergency and non-emergency problems Provide proactive customer service to clients |
 | | Tech Support Assistant, Ashland University Office of Information Technology Communicate knowledge to clients over the phone and in person. Setup laptops, data/video projectors and other AV/Multimedia equipment Respond to critical service tickets, individually or with a technician. Client support |
Education
 | Ashland University, Ashland Ohio Bachelor of Science in Business Administration Major: Information Systems Minor: Marketing | Graduation: December 2014 GPA: 3.5 |
 | Cuyahoga Valley Career Center, Brecksville, OH Cisco Computer Networking Academy Specialization in Computer Networking and Computer Technology | Graduation: May 2011 GPA: 4.0 |